About
Results-driven Computer Science graduate with hands-on internship experience in B2B SaaS product development and cybersecurity documentation. Proven ability to enhance user experience, streamline technical processes, and drive measurable outcomes through cross-functional collaboration and strategic content initiatives. Eager to leverage technical acumen and product insights to build user-centric solutions.
Work
Bengaluru, Karnataka, India
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Summary
Managed product documentation and user training assets to support agile sprints and release cycles, enhancing user experience and feature discoverability.
Highlights
Directed the creation and maintenance of product documentation and user training assets, ensuring seamless support for agile sprints and on-time release cycles.
Developed and launched video user guides addressing top FAQs, significantly reducing support ticket volume and enhancing feature discoverability for users.
Facilitated cross-functional collaboration with Product Managers, UX Designers, and Developers to align content with user stories and sprint goals, improving product coherence.
Analyzed UI/UX pain points and proposed data-driven enhancements, directly contributing to improved usability and increased user engagement.
Mumbai, Maharashtra, India
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Summary
Spearheaded technical documentation and testing initiatives, significantly improving user search time, documentation NPS, and deployment success rates.
Highlights
Executed the migration of 50+ technical documents to Docusaurus, resulting in a 40% reduction in user search time and a 12-point increase in documentation Net Promoter Score (NPS).
Authored and maintained comprehensive technical guides for critical security features, directly supporting compliance standards and streamlining user onboarding in enterprise environments.
Contributed to rigorous testing of secure proxy deployments and meticulously documented configurations, elevating deployment success rates by 25%.
Collaborated effectively within agile teams, identifying and reporting over 10 high-priority bugs in Layer 7 security modules to enhance system robustness.
Languages
English
Skills
Product Management
Agile Development, Product Roadmapping, Requirements Gathering, Backlog Management, User Acceptance Testing.
Tools
Docusaurus, Gitbook, Notion, Whimsical, Jira, MS Office.
Cloud & DevOps
AWS, Azure, DigitalOcean, Terraform, Docker, GitHub Actions.
Programming
Python, Java, Shell Scripting, SQL.
Soft Skills
Stakeholder Alignment, Communication, Analytical Thinking, Problem Solving.
Interests
Hobbies
Guitar, Watching diversified movies & series (favorite: Peaky Blinders), Jogging, Gym, Writing.